Terms & Conditions

GDPR Information

Here at Silverpickle we take your privacy seriously and will only use your personal information to administer your account and to provide services you have requested from us.  

At no point will we use your personal information to contact you for the purposes of marketing, offers, services or competitions that we provide.

We would also like to state that we will not pass your personal details on to any third party.

We do not collect any personal or banking details through e-commerce and all personal information is held and protected by the financial payment gateway company who have their own GDPR policy.

 

When Placing an Order With Silverpickle

Every piece of jewellery I make is made by hand meaning that no two pieces will be identical.  Please keep this in mind when ordering from Silverpickle.   Hearts and charms are hand cut using a saw and some items are textured by hand so please allow for some variations from what you see in the photographs.  This includes the colour of semi-precious stones as slight variations and occlusions can occur.  Some items, like certain semi-precious stones or specific gauges of gold or silver may not be in stock and will require ordering.  This will mean that the order to delivery time might be a bit longer but, if you contact me first, I will inform you of this before you place your order.   

 

Postage Information

For all UK orders - I use 'special next day delivery' for items over £50 and 'first class signed for' for everything else.  This ensures that all items are tracked and I will send you the tracking number once your item is on its way.  Orders from the rest of the world - these will be posted via airmail and postage costs will vary.  Any customs charges will be the responsibility of the recipient.  Your Silverpickle order will be sweetly packaged up in a box with ribbon and sent to your given address, unless you have stated differently on ordering.  The majority of orders will be posted out 5-7 days after they have been processed.  Items 'ready to post' will be posted as soon as possible after payment.  

Payment

Payment is made, in full, on ordering.  I use Paypal and BACS and there is a choice of these at checkout.

Refunds or Exchanges

If you are unhappy with your purchase please contact me as soon as possible after receiving your item and send it back to me within 7 days for a full refund or to exchange for something else.  This applies to every thing apart from any custom made pieces/personalised items and all earrings, as these are non-refundable.

Measuring for a Ring

When purchasing a ring from Silverpickle I recommend you get an up to date ring size.  You can do this by visiting any high street jewellers.  Ensure you inform the person measuring your finger if you are buying a wider ring, such as a spinning ring, as this can occasionally mean a size bigger is required.  If you are buying for a friend or loved one please do not 'guesstimate' the size.  It is your responsibility to ensure you have given me the correct size.  Some rings can be sized up a size or two but other rings, such as spinner rings, can't be resized.  

Measuring for a Bangle

When purchasing a bangle from Silverpickle please make sure you choose the correct size when ordering.  An average sized bangle has an inside diameter of 6.5cm, a small bangle has an inside diameter of 6cm and a large bangle has an inside diameter of 7cm.  If you already wear a bangle you can measure the inside diameter, at the widest point, using a ruler or tape measure.

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